We are transforming our home loan application journey to provide a market-leading experience when doing business with us. 

We are partnering with leading technology provider, Simpology and other industry partners, to deliver our end-to-end home loan application journey, which will fast-track ‘time to yes’ and give greater visibility and certainty of an application from submission to settlement.

Watch Sean O'Malley, Group Executive AMP Bank and Sarah Gubbins, Founder and CEO Simpology, talk about this new and exciting partner with Simpology.  

What will this deliver to brokers?

Greater visibility of applications

Brokers will have access to a secure online portal with:

  • Self-service capability
  • Complete visibility of the application status and progress providing full transparency
  • Integrated information requests to keep the application moving quicker
  • Ability to connect with the person who is working on the application
  • Access via any device

Automated decisioning

  • Real-time decision-making processes 
  • Fully digitised identification processes re-using what has already been done by the broker upfront
  • Up-front verification of credit-critical data - guiding what you need to do prior to submission
  • Straight-thought processing capability

Instant support

  • Live chat and messaging
  • Instant feedback on application data
  • When support from AMP Bank is required, it is immediate and specific to the application’s scenario
  • BDM and our Broker Experience team can see inflight applications

Watch Melissa Christy, Head of Lending Origination, and Kate Gubbins, Founder and CEO of Simpology, talk through benefits of this exciting new solution.

What do I need to do?

For now, it is business as usual. We will continue to provide the same great service experience you know and expect from us whilst we work in the background to build this new leading home loan application solution.

Stay tuned for further updates as we progress towards our full launch in Q2, 2025! We will unveil new partnerships and capabilities as we get closer, aligning with the evolving banking needs of tomorrow’s customers.

Please reach out to your BDM should you have any questions or require more information.

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