Welcome to the AMP Bank Broker Platform Training Hub
Everything you need to master our custom-built platform is right here—from live webinars and quick guides to step-by-step videos and real-time support.
For more details about the platform's features and the benefits it offers to you and your customers, please visit our AMP Bank Broker page here.
Training webinars
Register for one of our on-demand webinar training sessions where you'll receive access, gain insights into how the platform functions, and discover ways to optimise your submissions.
- Full platform walkthrough (best for beginners and full-process understanding).
- Digital Income Drop In: Focus on digital income verification and reconciliation (best for those handling income documents).
- Info Requests & Supporting Docs Drop In: Focus on managing info requests and supporting docs (best for those managing application documentation).
Get Started: AMP Bank Broker Platform Essentials Master the platform in 1.5 hr training session.
Full Platform overview and hands-on introduction to the entire new broker platform end to end.
Register hereMaster Digital Income Verification on the Platform in 30 mins Deep dive session
Deep dive into digital income verification features
Register hereMaster Info Requests & Supporting in 30 mins Deep dive session
Best practice for managing information requests and supporting documentation efficiently.
Register hereUseful Guides
Tips and hints
FAQs
Pre Submission
This section will give you the tools to understand the pre submission process such has; verification of ID (VOI) process, income verification upfront, serviceability checks and other essential tips and hints to get faster outcomes for your customers.
Training PDFs
Useful links
Overall link to AMP Loanapp specific content:
Digitally verifying your applicant in Loanapp
Digitally verifying your applicants employment income in
Loanapp
Digitally verifying your applicants Rental income in
Loanapp
AMPBank Serviceability Check | Simpology Loanapp
Serviceability Scenarios | Simpology Loanapp
Info Requests | Simpology Loanapp
Order a valuation | Simpology Loanapp
Master Limit | Simpology Loanapp
Construction Loan | Simpology Loanapp
Requesting an Offset | Simpology Loanapp
Assessment to Settlement
This section offers valuable insights into credit assessment, conditional approvals, and settlement preparation, ensuring a seamless experience for you and your customers. We'll guide you on managing your in-flight pipelines and effectively communicating with teams at each stage of the application process. Additionally, we are partnering with MSA National, our new panel solicitor, to provide FAQs, contact points, and information on LoanTrak, all aimed at supporting a smooth settlement experience.
Training PDFs
Useful links
Broker and Customer Journey's
These reference guides provide a high-level overview of the end-to-end customer and broker journeys — from pre-submission through to post-settlement — highlighting key touchpoints and interactions along the way.
Useful docs
Self-paced Training Videos
Learn at your own pace with our short, on-demand training videos. Each module walks you through key steps on the AMP Bank Broker Platform—especially submitting loan applications—so you can build your skills quickly and work more efficiently, whenever it suits you.
Contact your BDM
Still need help? Connect with your BDM for personalised support and guidance.
Important information
All information on this website is subject to change without notice. It's important your customers consider their particular circumstances and read the relevant Product Disclosure Statement and Target Market Determination or Terms and Conditions before deciding what's right for them.
A target market determination for these products is available at distributor.amp.com.au/tmd
This information hasn't taken their circumstances into account. The credit provider and product issuer is AMP Bank Limited ABN 15 081 596 009, AFSL No 234517, Australian credit licence 234517.